Extension Africa (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we handle your information when you use the FarmEx mobile application (“FarmEx”) as a vendor to receive and fulfil farmer demands, manage inventory, process orders, receive payments, and interact with agents and farmers.
1. Information We Collect
- Business & Personal Details: Vendor/business name, contact person name, email address, phone number, business registration details, and physical address.
- Financial Information: Bank account details, bank verification information, and tax identification numbers for payment processing. We may collect a bank-linked ID or other identifier used to connect your bank account securely to the platform.
- Operational Data: Product listings, inventory levels, pricing, order fulfillment records, and farmer demand data shared by agents.
- Interaction Data: Communications with agents and farmers, feedback, and dispute records.
- Usage & Technical Data: App interactions, device information, IP address, and approximate location (with consent) for service optimization and logistics.
2. How We Use Your Information
- Facilitate your core activities: receiving demand, fulfilling orders, and receiving payments directly into your linked bank account.
- Securely connect and verify your bank account using your provided ID for payment processing.
- Verify your business and ensure compliance with our vendor agreements.
- Enable logistics, delivery coordination, and communication between you, agents, and farmers.
- Improve FarmEx’s features, personalize your experience, and develop new services.
- Send important notifications about orders, payments, updates, or policy changes.
- Ensure platform security and comply with financial, tax, anti-fraud, and data protection laws.
3. How We Share Your Information
- With Agents to facilitate demand fulfilment, including sharing necessary business details.
- With Farmers who place orders, limited to details required for order completion.
- With payment processors & financial institutions bound by strict confidentiality.
- With logistics partners to enable delivery.
- To comply with legal obligations such as tax reporting, AML laws, and regulatory requirements.
- In business transfers such as mergers or acquisitions, with prior notice to you.
4. Data Security
We implement industry-standard security measures, including encryption, secure APIs for bank linking, and access controls. However, no electronic transmission or storage system is 100% secure.
5. Your Choices
- Access, review, and update your business profile and linked bank information.
- Control your communication preferences.
- Disable device location services (some features may be limited).
- Request correction, deactivation, or deletion of your data (subject to legal requirements).
- Note: Disconnecting your bank may affect payment functionality.
6. Data Retention
We retain your information as long as your account is active and as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. International Data Transfers
Your information may be transferred to countries other than your own. We ensure appropriate safeguards are applied in accordance with applicable data protection laws.
8. Children’s Privacy
FarmEx is not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the App or email. The “Last Updated” date will reflect the latest version.
10. Contact Us
For questions or requests regarding this Privacy Policy, please contact:
Extension Africa
Email: privacy@extensionafrica.com
By checking the box below, you acknowledge that you have read and agreed to this policy.
